HELP! I still need help. Who can I get in touch with?

If you have tried everything above and you still need help, the $20 Boss team is here for you.

  1. Send us an email (20boss@fya.org.au), and include the following details:
  2. What is the full name of the student/teacher/volunteer who is having difficulty with their account?
  3. What is the email address of that person?
  4. If they are a student or teacher, which class and school do they belong to?
  5. What are the exact steps (as best you can remember) that person took when they started having issues? Screenshots are always helpful but we understand that’s not always possible.
  6. What is the browser and browser version they were using? If you don’t know how to find this information, you can easily find out by going to https://www.whatismybrowser.com and writing down the information as shown below: